Privacy Policy
1. Introduction
At Jay Lanka Travels, we are committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, store, and safeguard your information when you engage with our services.
2. Information We Collect
We may collect the following information when you make an enquiry or booking:
- Full name
- Contact details including email address and phone number
- Passport details (where required for bookings)
- Travel preferences and special requirements
- Payment information
- Emergency contact details
3. How We Use Your Information
Your information is used strictly for:
- Processing and managing travel bookings
- Communicating itinerary details and travel updates
- Arranging accommodation, transport, and third-party services
- Providing customer support before, during, and after travel
- Meeting legal and regulatory requirements
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Sharing of Information
We may share necessary details with trusted service providers such as hotels, transport operators, guides, and activity providers strictly for the purpose of fulfilling your booking. All partners are expected to handle your information responsibly.
5. Data Security
Jay Lanka Travels implements appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, alteration, or loss.
6. Data Retention
We retain your information only as long as necessary to fulfil our services and comply with legal obligations.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request corrections to inaccurate information
- Request deletion of your data where legally applicable
For privacy-related requests, please contact us directly.
Cancellation Policy
We understand that travel plans may change. Our cancellation terms are designed to be fair while covering confirmed arrangements with our partners.
Standard Cancellation Terms
- If cancelled 30 days or more prior to arrival – No cancellation charge. Any payments made will be refunded, less applicable bank transfer charges.
- If cancelled between 14 to 29 days (inclusive) prior to arrival – 30% of the total booking value will be charged.
- If cancelled between 7 to 14 days prior to arrival – 75% of the total booking value will be charged.
- If cancelled less than 7 days prior to arrival – 100% of the total booking value will be charged.
Additional Conditions
- Cancellation must be made in writing via email.
- Refunds will be processed within 14-21 working days, subject to banking procedures.
- Bank charges, card fees, and currency conversion differences (if applicable) will be deducted from refunds.
- Some hotels, peak-season bookings, flight tickets, and special promotional rates may carry stricter cancellation terms. These will be communicated at the time of booking.
- No refunds will be provided for no-shows, unused services, or early departures.
Amendments
Changes to confirmed bookings may incur additional charges depending on service provider policies and availability.